Returns & Refunds Policy
At MobiCity Store (“we,” “our,” or “us”), we always strive to deliver premium gadgets and ensure customer satisfaction. This Returns & Refunds Policy outlines the structural rules, frameworks, and legal liabilities regarding product returns, order cancellations, and monetary reimbursements for transactions made on www.mobicitystore.com (the “Site”). By placing an order, you explicitly agree to all terms stated below.
1. General Returns Policy
We want you to be satisfied with your purchase from MobiCity Store. Customers have a maximum of 07 days from the exact date of delivery to initiate a return request for eligible items. To qualify for a valid return, your product must be in the exact condition you received it: completely unused, safely sealed in its original manufacturer packaging, and containing all tags, user manuals, warranty cards, and structural accessories included in the box.
2. Non-Returnable and Non-Refundable Items
Certain product categories are permanently excluded from our return and refund framework due to operational and safety guidelines. These include:
- Opened software, license keys, digital downloads, or pre-activated electronic devices.
- Gift cards, promotional vouchers, or corporate points.
- Any items marked as “Final Sale,” “Flash Sale,” or clearance inventory.
- Products displaying signs of operational damage, water ingress, scratches, physical misuse, or faults originating from client-side usage that violate the manufacturer’s warranty rules.
3. How to Initiate a Return
To start an official return framework, you must complete the following steps within the 7-day window:
Contact our support department at support@mobicitystore.com with your unique Order Identification Number and an explicit reason for your return. If your claim passes initial screening, our team will issue a Return Merchandise Authorization (RMA) number along with physical warehouse return directions.
You must ship the product back to the provided address with the RMA number clearly labeled on the package exterior. We strongly recommend using a secure, trackable courier service. You will be solely responsible for paying your own shipping expenses for returning the item. Original shipping costs are completely non-refundable.
4. Refunds, Mandatory Deductions, and Approvals
Our refund process follows strict inspection guidelines and corporate verification. Please read the following structural policies regarding financial reversals:
4.1 Mandatory 25% Processing Deduction
Please note that for any approved refund transaction on any product, a mandatory 25% processing and restocking fee will be permanently deducted from the total invoice value. The customer will receive a maximum reimbursement of 75% of the original product purchase price.
4.2 Mandatory Unboxing Video Proof for Missing or Damaged Items
To successfully claim a refund or replacement for missing items, wrong models, or transit-damaged products, the customer is strictly required to record an unedited, uncut, clear unboxing video immediately upon receiving the package from the delivery agent. This video must clearly show the courier label, the unbroken security seal, and the physical unpacking process in a single continuous take. Failure to provide this uncut video proof will result in immediate rejection of the claim.
4.3 Sole Discretion and Absolute Legal Waiver
The final approval or rejection of any refund request rests exclusively with the executive management board of MobiCity Store. If, after reviewing the case logs and physical inventory, the authority determines that a refund should be processed, the request will be approved. If the authority determines that a refund cannot be executed due to policy non-compliance, the claim will be rejected. The user or customer explicitly acknowledges and agrees that the authority's decision is final and binding, and they completely waive any right to bring legal charges, civil lawsuits, consumer rights disputes, or corporate litigation against us on these grounds.
Once approved, your adjusted refund (minus the 25% fee) will be parsed and automatically credited to your original payment method (bKash, Nagad, or Bank channels) within 5 to 20 operational business days.
5. Product Exchanges
We only replace items if they are verified to be structurally defective or physically damaged at the factory level upon arrival. If you need to exchange an item for the exact same model, please submit your uncut unboxing media clip to our support desk at support@mobicitystore.com for fast processing.
6. Delayed or Missing Refund Distributions
If you have not noticed your money reversal after 30 business days from our approval email, please follow these protocol checks: review your digital wallet statements or contact your bank merchant desk directly, as processing delays frequently occur within local financial channels. If you have done this and still require assistance, contact us immediately at support@mobicitystore.com.
7. Promotional and Sale Items
Only regular, standard retail-priced items are eligible for our adjusted refund framework. Products purchased during promotional campaigns, clearance events, or seasonal site-wide sales cannot be refunded or exchanged under any circumstances.
8. Personal Data Handling for Returns
When you file a return request, we process specific personal parameters (legal name, phone records, order logs, and financial collection account tokens) to validate the identity of the claimant. This tracking complies fully with our Privacy Policy rules. Selected details may be shared with courier agencies to manage return transportation logistics.
9. Customer Service Contacts
For clarifications, policy questions, or to submit your mandatory unboxing evidence clips, please contact our support desk at:
MobiCity Store
Email: info@mobicitystore.com
Support Escalations: support@mobicitystore.com
Web Link: www.mobicitystore.com
