Delivery Policy

Thank you for shopping at MobiCity Store (“we,” “our,” or “us”). We are dedicated to providing a swift, secure, and reliable shipping experience for all your favorite electronic gadgets and accessories. This Delivery Policy outlines our operational guidelines, timelines, verification procedures, and legal liabilities regarding the dispatch and physical fulfillment of orders placed on www.mobicitystore.com (the “Site”).

1. Coverage Areas & Shipping Partners

MobiCity Store operates a comprehensive delivery network covering all 64 districts across Bangladesh. To ensure the highest level of safety for transit items, we partner exclusively with premium, independent third-party courier services and logistics networks. All orders are systematically packed with protective bubble wraps and security seals before being handed over to delivery agents.

2. Delivery Timelines & Processing Hours

We work tirelessly to get your products into your hands as fast as humanly possible. Standard transit timeframes are calculated from the moment your order is verified and dispatched from our primary fulfillment hub:

• Inside Dhaka Metro: 24 to 48 Hours (Subject to order volume and daily dispatch schedules).
• Outside Dhaka (Suburbs & Other Districts): 2 to 5 Operational Business Days.

Please Note: Processing and delivery operations may be temporarily affected or delayed on Fridays, official national holidays, or during peak festive campaigns. Any temporary site-wide transit changes will be announced on our official channels.

3. Shipping Charges & Cash on Delivery (COD) Rules

Shipping fees are dynamically calculated during the checkout process based on your physical location and the total dimensions/weight of the package. MobiCity Store offers standard Cash on Delivery (COD) facilities. However, to eliminate fraudulent or ghost orders, management reserves the right to request a partial advance booking token payment for high-value smartphones or bulk electronic shipments before dispatching the items.

4. Strict Verification & Order Acceptance Protocols

To secure our logistical pipeline and protect our consumers from third-party tampering, we enforce rigorous package handover protocols:

4.1 Address and Contact Precision

The customer must provide an absolute, current, and active mobile number along with a precise physical address during checkout. If our verification desk or the courier team cannot establish contact with you over the phone after multiple attempts, the order will be automatically cancelled, returned to our warehouse, and flagged under your user profile history.

4.2 Mandatory Package Inspection Framework

4.3 The Uncut Unboxing Video Mandate (Reminder)

5. Delays Beyond Corporate Control (Force Majeure)

MobiCity Store coordinates with separate independent logistics networks to handle product transport. Consequently, you explicitly agree that MobiCity Store holds zero legal accountability or financial liability for unexpected transit delays caused by factors completely beyond our intent, will, or control. This includes severe weather anomalies, natural disasters, political strikes, nation-wide internet grid failures, roadblocks, or unexpected logistical accidents within the courier company. In such events, we will work closely with the courier to safely resolve the delay as fast as possible.

6. Non-Delivery and Undeliverable Packages

If a delivery fails because the customer provided an incorrect shipping address, refused to accept a valid package without an authorized reason, or was unreachable during the courier's multiple attempts, the package will be brought back to our warehouse. In these situations, the order will be cancelled. If the customer requests a re-delivery, they will be required to pay the shipping fees again in advance before we re-route the shipment.

7. Data Protection for Shipments

To successfully fulfill your orders, we securely pass essential shipping parameters (such as your legal name, specific destination address, and mobile phone number) to our assigned third-party courier partner. These third parties are legally and contractually restricted from archiving, sharing, or utilizing your personal data for any purpose other than executing the doorstep delivery task assigned by MobiCity Store.