Frequently Asked Questions

To place an order, simply browse our website, select your desired product, and add it to your cart. Proceed to the checkout page, make the required 25% advance payment of the total, choose your preferred billing/shipping method, and confirm your order.

To ensure genuine orders and avoid fraudulent transactions, we require a 25% advance deposit for all Cash on Delivery orders. This policy helps us manage shipping efficiently and serve serious buyers better.

If a shipped product is returned to us due to non-acceptance, we will deduct the two-way courier charges (sending and return shipping costs) from your advance deposit and refund the remaining balance to you.

Yes, absolutely. If you are not satisfied with the product, you can return it within 7 days of delivery, strictly in accordance with our Return & Refund Policy.

Yes, as per our company's Return & Refund Policy, a 25% restocking/service fee will be deducted from the total amount upon returning a product.

Yes, you can conveniently place your order directly through our official WhatsApp at wa.me/+8801739184449 or by calling our customer service.

Our physical showroom is open 7 days a week, from 10:00 AM to 10:00 PM. You are always welcome to visit us at your convenience.

Under normal circumstances, you will receive your product within 3 business days. However, minor delays may occur depending on the courier service availability or unexpected situations.

We always welcome our valued customers to visit our showroom during our official business hours to experience our products firsthand.

Of course! Our dedicated customer support team is always ready to assist you. You can contact us via live chat, phone call, or WhatsApp, and we will guide you through the process.

We offer both official and official-verified products with genuine international warranties. The product specification page will clearly mention the warranty status of each item.

Yes, we provide official brand warranties or replacement warranties depending on the specific model and brand. Please check the product description for details.

We charge a flat delivery fee of BDT 200 for shipping anywhere across the country.

Yes, you can exchange an item within 3 days of purchase, provided it is completely unused, in its original intact packaging, and strictly follows our Return & Refund Policy.

Currently, we only accept advance deposits through bKash. You can complete your payment securely at checkout.

We strictly recommend recording a complete unboxing video while opening the parcel. If any defect or damage is found, contact us immediately with the video proof for an instant solution.

Once your product is dispatched, we will provide you with a courier tracking ID via SMS. You can use it to track your parcel on the courier service's website.

Currently, we are unable to offer EMI facilities for online orders. However, if you visit our physical store, we can happily provide you with EMI facilities on your purchase through selected bank credit cards.

Yes, we provide home delivery across Bangladesh through reputed courier services, depending on their coverage area.

Our showroom is located at:
Shop No. 110, Biswas Shopping Complex, Green City, Ishwardi, Pabna, Bangladesh.
You can easily find our location on Google Maps here: View on Google Maps.